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Shipping Policy

Orders placed Monday-Friday are typically processed that same day. For orders placed on a Saturday, Sunday or Public Holiday, the order will be placed the next business day. After your order has been processed, 99% of all orders leave the fulfillment center within 2-3 days.

We do not accept exchanges, process refunds, or cancellations after the order is placed. If the item you purchased is defective we may within our discretion assist with replacing a new product.

If you receive a defective item, please contact us at returns@newearthgarden.com with details of the product and the defect. 


Under normal circumstances orders received for replacement by 3 PM, EST will be shipped out the same day. Orders received after the 3 PM are not guaranteed to go out the same day. You can find the shipping costs of the items in your cart by entering your zip/postal code into the box in the bottom right of the shopping cart. 

Normal estimated Delivery time is 2-10 business days for domestic shipping
Normal estimated Delivery time is 1-3 weeks for International shipping

Customs fees may apply.

All sale/holiday/COVID-19 elements are subject to 1-3 weeks