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Refund Policy

Apparel: If for any reason you are not happy with your purchase, you may return the item(s) within 5 days of receiving the order. Please note that monogrammed, personalized, special-order items, and items damaged through normal wear and tear are not eligible for return. Customers are responsible for the return shipping cost and the shipping cost for orders are non-refundable. 

Handmade Or Special Order Products: These items are non-returnable and non-exchangeable if products are handmade or special order.

Other Products: New Earth Garden will replace defective products within 14 days at their discretion. Customers should return defective products to New Earth Garden, unless agreed otherwise in writing. Customers should write to team@NewEarthGarden.com to see if customer needs to return the defective product.